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Rachael Koppendrayer
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Frequently Asked Questions

The Shop, Ordering, & Shipping

You don’t have a product listing for an image I’m interested in. Can I order one anyway?

Yes! Contact me via my website contact form and let me know exactly what you want:

  • Title of the image
  • Product (example: 5×7 card, giclée print, pack of eight 4.25×5.5″ cards)
  • Size, if relevant (for giclée prints, 8×10 and 11×14 are popular sizes; depending on the image, larger sizes are possible)

Depending on the product, it may take up to a few weeks to print and complete the order, but I’d be happy to make a special order for you.

What happens if I order a product on backorder?

Backordering means I don’t have the item in stock, but I will special order it for you. In the case of a giclée print or a very large order of cards, this means it will take approximately 3-5 weeks; if it’s only a few 5×7 cards, it will take approximately 3-5 days.

Can I make a gift order?

If it’s a gift, I’d be happy to provide a message with your shipment, free of charge. Include the details under Notes in your order, for example:

  • *GIFT* Please send a note wishing {name} a happy birthday, from {name}.
  • This is a gift order. Write “Wishing you a merry Christmas, love {name}”

If I’m in the area, can I pick up my order for free instead of having it shipped?

Yes! If you are in central MN and want to arrange free in-person pick-up, choose the option at check-out. I’ll be in contact with you for further arrangements on where/when to meet upon order completion.

What are your shipping policies?

All products ship from Sauk Centre, Minnesota. Currently I am only shipping within the US, with an expected 2-5 days via First Class Mail and/or Priority Mail (at our discretion).

A shipping calculator is available upon check out. If you purchase $50 of items or more, you will be eligible for free standard shipping (choose free shipping at checkout–it won’t automatically pick it for you!).

Some prices might vary. If you have special requests, ask via my website contact form; for instance if you want overnight shipping, I would be happy to accommodate, but you will have to pay full price for the shipping service.

Do you sell products wholesale?

If you are a store looking to carry some of my products, please contact me via my website contact form–I’d love to chat with you about it!

Commissions

What do you charge for commissions?

Commissions are $1.50 per square inch. For example, an 8×10 would be $120 (8×10=80 inches; 80×1.5=$120). An 18×24 would be $648 (18×24=432 inches; 432×1.5=$648). Taxes and shipping (if applicable) will be added on in the official estimate.

Do you need to look at the real thing, or can you work from a picture?

I can do either, though with living creatures (particularly when doing pet portraits), I will only work from photographs. I can make a replica of the photograph, or use them as a reference to create an entirely new image.

How long will a commission take?

It depends on the size of the drawing and my current schedule. Typically an 8×10 or 12×12 can be completed within three weeks of the start date. An exact schedule and due date will be determined before starting, so you can know exactly when you will receive the commission. Rushed commissions might be possible, but for an additional fee.

How do I contact you regarding a commission?

The best way to get in contact with me is to fill out the contact form on my website. From there we can keep communicating by email, or we can work out something better!

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Christmas card 2022: "Delivery Status: Delayed" The Painted Lady is finished! Here's a slideshow of my progress, from the initial outline to the complete painting. The butterflies are busy in my garden today, providing plenty inspiration for art! At noon I was able to photograph a painted lady on dotted blazing star, a male tiger swallowtail on phlox, and monarchs on prairie blazing star! Painted Lady in progress! I'm almost done with the butterfly and ready to move onto the New England asters. I took my first bike ride of the spring last week, and sure enough, the pussy willows were in bloom, and the mourning cloak butterflies were on the wing! Lost Moccasins Here is Sophie, a colored pencil commission I did this winter! A commission I had for Christmas--Ace the black lab puppy (in colored pencil, of course). I haven't done much for pet drawings, but I was pleased with Duchess here! (For a friend who raises Aussies)

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